May the PBX rest in peace
While attending Enterprise Connect in Orlando last week, I was struck by how often I still hear the use of the term “PBX.” The PBX as we once knew it is long gone. Enterprise Communications today is...
View ArticleCollaborate NOW! Promotion Unlocks Workforce Potential!
Avaya is in the business of helping businesses and organizations manage their information overload, enabling people to share ideas and better understand the context of discussions. We recently...
View ArticleVirtualizing your UC Network Lets You Get More with Less
Getting more out of your network is a constant focus for many enterprises in a world where success is measured in milliseconds. Few know this better than Tac Berry, Senior Product Marketing Manager at...
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Enterprise Connect: To Do UC Right, Plan for Constant Change
On Wednesday, I had the pleasure of participating on the panel for Marty Parker’s session at Enterprise Connect “UC Options: the Many Ways to Do UC?” After each of the vendors had an opportunity to...
View ArticleMobility: It’s More Than Just Apps!
Avaya’s mobility solutions are intended to increase the availability and responsiveness of employees, by allowing them to communicate and collaborate from anywhere independent of location, network,...
View ArticleMobility: Teleworking Solutions for the Mobile Employee
A teleworker is a knowledge worker, task worker or contact center agent who works from home, either on a regular or casual basis. As noted in a previous article, (See Mobility: It’s More Than Just...
View ArticleMobility: Road Warrior Solutions
A road warrior is a person who needs to communicate while in transit, work from a public place or hotel, or operate from a customer or partner location. As noted in a previous blog (See Mobility: It’s...
View ArticleMobility: Enterprise Roamer Solutions
An Enterprise Roamer is individual working in and around an enterprise facility while not at an assigned desk. This may include people moving from a desk to a conference room, a nurse, doctor, hotel or...
View ArticleMobility: Solutions for the Desk Worker
A Desk Worker is not mobile per se, but they do benefit from mobility capabilities that allow them to remain in contact with associates who are remote and mobile, and to complement their work with...
View ArticleMobility: Customer Engagement Solutions
Customers may wish to interact with the contact center through their mobile devices. Hence, as noted in a previous blog, (See Mobility: It’s More Than Just Apps!) customer engagement solutions need to...
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